Your privacy is a fundamental commitment at pg369 — not a legal formality. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your own information as a Member of our platform.
Your Consent: By creating an account on pg369.pro or by continuing to use the Platform after this Privacy Policy has been updated, you acknowledge that you have read and understood how pg369 handles your personal data. If you do not agree with any part of this Privacy Policy, please discontinue use of the Platform and contact our support team to arrange Account closure.
The following terms have the meanings assigned to them below throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "pg369" / "we" / "us" | The operator of the pg369.pro platform and all associated services. |
| "Platform" | The pg369.pro website, mobile-optimised interfaces, and all related software and services. |
| "Member" / "you" | Any registered account holder or visitor accessing the Platform. |
| "Personal Data" | Any information that identifies or could reasonably identify you as an individual, including your name, date of birth, email address, financial account details, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, transfer, or deletion. |
| "KYC" | Know Your Customer — identity and document verification carried out to confirm a Member's eligibility and prevent fraud and financial crime. |
| "Third-Party Partners" | External service providers who process Personal Data on pg369's behalf, including payment processors, game studios, and analytics providers, each bound by data processing agreements. |
| "Cookie" | A small data file placed on your device by the Platform to enable core functionality, remember your preferences, and support analytics and security monitoring. |
2.1 pg369 acts as the data controller for all Personal Data collected through the pg369.pro Platform. As data controller, pg369 determines the purposes and means by which your Personal Data is processed.
2.2 Where pg369 engages Third-Party Partners to process Personal Data on its behalf (for example, payment processors such as BCA, BRI, and GoPay, or game studio providers such as Pragmatic Play and Evolution Gaming), those partners act as data processors under contractual arrangements that impose data protection obligations consistent with this Privacy Policy.
2.3 pg369 does not sell, rent, or trade your Personal Data to third parties for their own independent marketing purposes.
3.1 pg369 collects only the Personal Data that is necessary and proportionate to the purposes described in Clause 5. The categories of Personal Data we collect are set out in the table below.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number (KTP), passport number, SIM number, profile photo | Registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address in Indonesia | Registration and Account updates |
| Financial Data | Bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction records | First deposit and ongoing transaction processing |
| Technical Data | IP address, browser type and version, operating system, device identifiers, time zone, screen resolution, session tokens | Automatically, on each Platform visit |
| Usage Data | Pages visited, games played, bet history, session duration, click-path data, feature interactions | Automatically, during each logged-in session |
| Communications Data | Live chat transcripts, email correspondence with support, feedback submissions | When you contact pg369 support |
| Responsible Gaming Data | Deposit limit settings, cooling-off periods, self-exclusion status, problem-gambling risk flags | When Responsible Gaming tools are activated |
| Marketing Preferences | Opt-in and opt-out records for promotional communications | At registration and on any subsequent preference update |
3.2 pg369 does not collect or process special categories of sensitive Personal Data (such as health data, racial or ethnic origin, religious beliefs, or biometric data) unless specifically required by applicable KYC regulations and only with your explicit consent.
4.1 pg369 collects your Personal Data through the following channels:
Information you provide voluntarily when you register an Account, complete KYC verification, make a deposit or withdrawal, contact support via live chat or email, or update your Account settings. This includes your name, date of birth, address, email, phone number, and payment details.
Technical and Usage Data collected automatically as you interact with the Platform through Cookies, server logs, and similar tracking technologies. This data is collected regardless of whether you are logged in and is used primarily for platform security, fraud detection, and performance optimisation.
pg369 may receive additional Personal Data from trusted third-party sources in limited circumstances, including:
4.2 pg369 does not purchase Personal Data lists from brokers or acquire Personal Data through deceptive means.
5.1 pg369 processes your Personal Data for the following clearly defined purposes. Each purpose is supported by a legitimate legal basis for processing.
| Purpose | Legal Basis | Data Categories Used |
|---|---|---|
| Account registration and management | Performance of contract | Identity, Contact |
| KYC identity verification (21+ age check, fraud prevention) | Legal obligation / Legitimate interests | Identity, Financial |
| Processing deposits and withdrawals in IDR | Performance of contract | Financial, Identity |
| Delivering betting, casino, and gaming services | Performance of contract | Identity, Usage |
| Customer support and dispute resolution | Performance of contract / Legitimate interests | Identity, Contact, Communications |
| Fraud detection, AML screening, and platform security | Legal obligation / Legitimate interests | Identity, Financial, Technical |
| Responsible Gaming monitoring and tools | Legal obligation / Legitimate interests | Usage, Responsible Gaming |
| Personalisation and platform improvement | Legitimate interests | Technical, Usage |
| Sending promotional communications (bonuses, seasonal offers) | Consent | Contact, Marketing Preferences |
| Compliance with legal reporting obligations | Legal obligation | Identity, Financial, Communications |
5.2 Where pg369 relies on your consent as the legal basis for processing (specifically, for sending marketing communications), you may withdraw that consent at any time by updating your notification preferences in your Account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.
Promotional Communications: pg369 may send you email or in-platform notifications about seasonal promotions tied to Indonesian cultural events such as Ramadhan, Idul Fitri, and Indonesian Independence Day (17 August), as well as general bonus offers. These communications are sent only if you have opted in during registration or subsequently updated your preferences. You can opt out at any time.
6.1 pg369 shares your Personal Data only in the limited circumstances described below. In every case, data sharing is subject to appropriate contractual safeguards.
To process deposits and withdrawals in Indonesian Rupiah (IDR), pg369 shares the minimum necessary Financial and Identity Data with the payment providers you choose to use: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. Each provider operates under its own privacy policy and is bound by Indonesian financial regulations.
When you play games provided by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — limited session and account data (such as a pseudonymous player ID, bet amounts, and game outcomes) is shared with the relevant studio to enable game delivery, RNG certification, and RTP reporting. No directly identifiable personal information beyond what is contractually required is transmitted.
pg369 uses accredited third-party identity verification and AML screening services to fulfil its KYC obligations. Identity and Financial Data is shared with these providers under strict data processing agreements that prohibit secondary use of your data.
pg369 may disclose your Personal Data to competent authorities, law enforcement agencies, or regulatory bodies where required by law or a valid court order. pg369 will, where legally permitted, notify you of such a disclosure.
Aggregated, pseudonymised Technical and Usage Data may be shared with analytics and cybersecurity providers to support platform performance monitoring and fraud detection. This data does not directly identify you.
6.7 pg369 does not share your Personal Data with unaffiliated third parties for their own marketing purposes, and does not sell your data.
7.1 pg369 retains your Personal Data for only as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Data | 5 years after Account closure | AML regulatory obligations and fraud investigation |
| Financial Transaction Data | 5 years after the transaction date | Financial record-keeping and dispute resolution |
| Account & Usage Data | Duration of Account + 2 years | Service provision and responsible gaming monitoring |
| Support & Communications Data | 3 years after the last communication | Dispute resolution and service improvement |
| Marketing Preference Records | Duration of Account + 1 year | Proof of consent / withdrawal of consent |
| Technical & Log Data | 12 months from collection | Security monitoring and fraud detection |
| Self-Exclusion Records | Duration of exclusion + 5 years | Responsible Gaming compliance |
7.2 At the end of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for aggregate statistical purposes and does not constitute Personal Data.
8.1 pg369 implements a layered technical and organisational security framework to protect your Personal Data against unauthorised access, accidental loss, destruction, or alteration. Key security measures include:
8.2 Despite these measures, no system connected to the internet can guarantee absolute security. In the event of a data breach that poses a material risk to your rights, pg369 will notify affected Members without undue delay and take all reasonable steps to contain the breach and mitigate its impact.
Your Responsibility: You are responsible for keeping your login credentials (username and password) confidential. Do not share your password with anyone, including pg369 support staff, who will never ask for your password. If you believe your Account has been compromised, contact support immediately via live chat.
9.1 pg369 uses Cookies and similar tracking technologies (including pixel tags and session storage) on the Platform for the purposes described in this clause. By using the Platform, you consent to the use of Cookies in accordance with this Privacy Policy.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core Platform functionality, including login sessions, account authentication, and security token validation. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remember your language preference, preferred payment method, and responsible gaming settings between sessions. | Up to 90 days |
| Analytics | Collect pseudonymised data on page views, game interactions, and user journeys to help pg369 improve the Platform experience. | Up to 13 months |
| Security & Fraud Detection | Identify suspicious login patterns, detect bots and automated scripts, and flag potentially fraudulent account activity. | Up to 12 months |
9.2 pg369 does not use third-party advertising or retargeting Cookies that would track your browsing activity across other websites.
9.3 You can control Cookie settings through your browser. Most modern browsers allow you to block or delete Cookies. Please note that disabling Strictly Necessary Cookies will prevent you from logging in to or using core Platform features. Disabling Functional Cookies will reset your preferences on each visit.
10.1 As a Member of pg369, you have the following rights with respect to your Personal Data. To exercise any of these rights, please contact pg369 support as described in Clause 15.
You have the right to request a copy of the Personal Data pg369 holds about you, along with information about how it is processed. pg369 will respond to access requests within 30 days.
If any Personal Data pg369 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Minor updates (such as a change of phone number or email) can be made directly in your Account settings.
You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that certain data must be retained for the periods described in Clause 7 to comply with legal obligations — deletion requests cannot override mandatory retention periods.
You may request that pg369 restrict the processing of your Personal Data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing pending verification of our legitimate grounds.
Where processing is based on your consent or on a contractual basis, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit it to another controller.
You may object to the processing of your Personal Data where pg369 relies on legitimate interests as the legal basis. pg369 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms. You may always object to processing for direct marketing purposes, which will take effect immediately.
Where processing relies on your consent (specifically, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing. Update your notification preferences in Account settings or contact support.
10.2 pg369 will acknowledge all rights requests within 5 business days (WIB) and fulfil them within 30 days. In complex cases, this period may be extended by a further 30 days, with prior notification to you.
10.3 pg369 will not charge a fee for processing rights requests unless requests are manifestly unfounded, repetitive, or excessive, in which case a reasonable administrative fee may be applied.
11.1 The pg369 Platform is strictly intended for individuals who are 21 years of age or older. pg369 does not knowingly collect Personal Data from individuals under the age of 21.
11.2 If pg369 discovers or is notified that Personal Data has been collected from a person under 21, that data will be permanently deleted and the associated Account closed immediately. Any deposits made will be returned to the verified payment method, net of any winnings derived from underage play, in accordance with the Terms & Conditions.
11.3 If you are a parent or guardian and believe that a person under 21 in your care has registered an Account on pg369.pro, please contact our support team immediately via live chat or at [email protected] so that we can take prompt corrective action.
21+ Policy: pg369 enforces a strict 21+ age restriction through KYC document verification. All Members must submit a valid Indonesian identity document (KTP, Passport, or SIM) confirming they are at least 21 years of age before any withdrawal is processed.
12.1 The pg369 Platform may display content or functionality delivered by third-party game studio partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft). When you launch a game provided by these studios, you interact with their software environment, which may operate under its own data handling practices.
12.2 pg369's Privacy Policy applies to data collected by pg369 directly. pg369 is not responsible for the privacy practices of third-party game studios or payment providers. We encourage you to review the privacy policies of these providers when using their services.
12.3 pg369 does not embed third-party social media widgets, tracking pixels from advertising networks, or affiliate tracking scripts that would result in your Personal Data being shared with unaffiliated third parties without your knowledge.
13.1 pg369 serves Members primarily based in Indonesia, and the majority of data processing operations are conducted within infrastructure located in the Asia-Pacific region. In certain circumstances, Personal Data may be transferred to and processed in jurisdictions outside Indonesia — for example, where a game studio partner or KYC provider operates servers in another country.
13.2 Where such transfers occur, pg369 ensures that appropriate safeguards are in place to protect your Personal Data to an equivalent standard as described in this Privacy Policy. These safeguards may include:
13.3 You may request further information about the safeguards applicable to any specific international data transfer by contacting pg369 support as described in Clause 15.
14.1 pg369 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The "Last updated" date at the top of this page will be revised whenever material changes are made.
14.2 Where changes are material — meaning they substantively affect your rights or how we use your data — pg369 will notify you by email to the address associated with your Account, or through a prominent in-platform notification, at least 7 days before the changes take effect.
14.3 Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must cease using the Platform and contact support to request Account closure.
14.4 Previous versions of this Privacy Policy are retained by pg369 and may be made available on request.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data, please contact pg369 through the following channel:
Data Inquiries & Rights Requests: Available 24/7 via live chat on the Platform.
Email: [email protected] (plain text — not a clickable link; copy and paste into your email client).
Subject line: Please use "Privacy Request — [your username]" for all data rights requests to ensure prompt routing to the correct team.
Response time: Rights requests are acknowledged within 5 business days and fulfilled within 30 days (WIB, UTC+7).
pg369's support team operates in both English and Indonesian. For Indonesian-language assistance, please indicate your preference at the start of your live chat session and a native Indonesian-speaking agent will be assigned to your case.
Every technical and organisational measure pg369 takes is designed to ensure your Personal Data is safe, private, and used only for the purposes you would reasonably expect.
All data transmitted between your device and pg369's servers is protected by TLS 1.2+ encryption — the same standard used by major international banks, ensuring your credentials and financial data are never exposed in transit.
Before processing any withdrawal, pg369 verifies your identity using your KTP, Passport, or SIM. This protects both you and the platform from fraud, identity theft, and unauthorised account access.
pg369 does not sell, rent, or share your Personal Data with unaffiliated third-party marketers. Your data is used exclusively to provide and improve the pg369 service and to comply with applicable legal obligations.
Your Account password is never stored in readable form. pg369 uses industry-standard salted cryptographic hashing, meaning even pg369 staff cannot read your password — only you can reset it through a verified process.
pg369 collects only the Personal Data that is strictly necessary to deliver the service, verify your identity, process your payments, and comply with legal obligations. We do not collect data "just in case".
pg369 retains your Personal Data only for as long as legally required or operationally necessary. Once the retention period expires, your data is securely deleted or irreversibly anonymised — it does not sit in our systems indefinitely.
Your data is protected. Your identity is verified. Your transactions are encrypted. Join thousands of players across Jakarta, Surabaya, Bandung, and Bali who trust pg369 as their premier online betting destination.